Terms & Conditions

1. General Overview

These Terms and Conditions (“Terms”) govern all catering services, food truck bookings, high tea events, and related services (“Services”) provided by Tealightfully Grazing Catering (“we,”

“us,” or “our”) to the customer (“you,” “your,” or “client”). By booking our Services, you agree to comply with and be bound by these Terms.

2. Bookings and Deposits

• All bookings are subject to availability and are confirmed only once a non-refundable deposit of 30% of the total quote has been received.

• Deposits must be paid within 3 days of the quote being issued to secure your date.

• Final guest numbers and menu selections must be confirmed no later than 14 days before the event.

• Any additional guests or changes after this date may incur extra charges and are subject to availability.

3. Payments

• Full payment is required 10 days before the event date.

• Payment methods accepted: bank transfer, card or cash

• Late payments may result in cancellation of your booking and forfeiture of your deposit.

4. Cancellations and Refunds

• Cancellations by client:

o More than 30 days before the event: deposit is non-refundable, but any additional payments will be refunded.

o Within 30 days of the event: 50% of the total amount is payable.

o Within 7 days of the event: 100% of the total amount is payable.

• Cancellations by us:

o We reserve the right to cancel due to unforeseen circumstances such as severe weather, equipment failure, or safety concerns. In such cases, any payments made will be refunded in full, or an alternative date may be offered.

5. Menu and Dietary Requirements

• Menu items are subject to seasonal availability. We reserve the right to make substitutions of equal or greater value when necessary.

• You must notify us of any allergies or dietary requirements at the time of booking.

• While we take all reasonable precautions, we cannot guarantee that food is free from traces of allergens (e.g., nuts, gluten, dairy).

6. Food Truck and Catering Operations

• Access to suitable parking and power supply must be provided for the food truck, where applicable.

• The client is responsible for obtaining any necessary permissions for operating the truck at their chosen venue.

• If access or conditions at the venue prevent us from safely operating, we reserve the right to refuse service without refund.

7. Service Times and Staffing

• Service times will be agreed upon in advance. Delays caused by the client or venue may reduce service time but will not affect the fee.

• Our staff will arrive approximately 1-2 hours before service to set up.

• Any additional service hours requested on the day may incur additional charges.

8. Equipment and Damages

• Any hire items (e.g., cutlery, crockery, display stands) remain the property of Tealightfully Grazing Catering.

• The client is responsible for any loss or damage to hired items during the event and may be charged for replacement costs.

9. Liability and Insurance

• We hold full public liability and food safety insurance.

• We are not liable for:

o Any loss or damage to property belonging to the client or guests.

o Illness or injury arising from food consumed after the recommended service time.

• All food must be consumed within 4 hours of serving for health and safety reasons.

10. Force Majeure

We are not liable for failure to perform our obligations due to events beyond our reasonable control, including but not limited to extreme weather, power failure, road closures, or

government restrictions.

11. Photography and Promotion

Unless otherwise stated, you grant Tealightfully Grazing Catering permission to photograph and use images from your event for promotional purposes (website, social media, etc.). If you wish

to opt out, please notify us in writing before the event.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of Victoria. Any disputes shall be handled through the courts of Victoria.